Privacy Policy
Last updated: 24 August 2026
This Privacy Policy explains how brokerQ.io ("we", "us") collects, uses and protects information when you visit our website, request a demo, or use our broker technology services. We are a business-to-business (B2B) software and services provider for financial brokerages; we do not sell products to consumers.
Who we are
brokerQ.io provides MetaTrader platform installation, server migration, plugin development, copy trading, PAMM/MAMM, risk monitoring, reporting and related infrastructure services to FX brokerages worldwide.
Operated by Bitaker Prop Trading Teknoloji A.Ş. (Tax ID / Vergi Kimlik No: 1781837695). Registered office: Altunizade, Üsküdar, İstanbul 34500, Türkiye. Contact: sales@brokerq.io · support@brokerq.io · +44 7537 121984.
Information we collect
- Contact details you submit through our contact or demo-request forms: name, company, business email, phone number and your message.
- Correspondence you send us by email, WhatsApp or other channels.
- Technical data collected automatically when you browse the site: IP address, browser type, device type, pages visited and referring URL.
- Demo environment usage: our public demo systems use a shared demo login and do not require you to register personal accounts.
How we use your information
- To respond to enquiries, prepare proposals and provide the services you request.
- To operate, secure and improve our website and demo environments.
- To send service-related communications. We do not send marketing email without your consent, and you can opt out at any time.
- To comply with legal obligations and enforce our agreements.
Cookies and analytics
Our website uses only the cookies and similar technologies necessary to run the site and, where enabled, privacy-respecting analytics to understand aggregate traffic. We do not use advertising trackers on this website and we do not sell or rent personal data to third parties.
Sharing
We share personal data only with service providers who help us operate (such as hosting and email providers) under confidentiality obligations, or where required by law. We never sell personal data.
Data retention and security
We keep enquiry data for as long as needed to handle your request and for reasonable business records, then delete or anonymise it. Client project data is retained for the duration of the engagement and as required by our contractual and legal obligations.
We protect data with industry-standard measures including TLS encryption in transit, access controls and hardened infrastructure.
Your rights
Depending on your jurisdiction (including GDPR and KVKK), you may have the right to access, correct, delete or restrict processing of your personal data, and to object to processing or request portability. To exercise any right, email support@brokerq.io and we will respond within 30 days.
Changes and contact
We may update this policy from time to time; the "Last updated" date above reflects the latest revision. Questions about this policy or our data practices: support@brokerq.io.